Courageous Conversations

Stage One pre-reading assignments

Instructor will assign various reading materials to everyone in the session.

Instructions will be provided on what to preapre for the class.

• Available dates
  Next dates
• Duration: 8 hours
  Duration: 8 hours

  • 8am - 5pm

• Audio doc
  Audio doc

  • No Audio lessons
• Text doc
  Text doc

  Coaches are trained to listen, to observe, and to customize their approach to individual client needs. They seek to elicit solutions and strategies from the client; they believe the client is naturally creative and resourceful. The coach’s job is to provide support to enhance the skills, resources, and creativity that the client already has.

Stage Two Ice Breaker/ Setup

Overview of agenda and ground rules.

Participant objectives

• Available dates
  Next dates
• Duration: 8 hours
  Duration: 8 hours

  • 8am - 5pm
  • Day #2: 8am - 12pm

• Video files
  Video files

  • No Video lessons
• Text doc
  Text doc

  Coaches are trained to listen, to observe, and to customize their approach to individual client needs. They seek to elicit solutions and strategies from the client; they believe the client is naturally creative and resourceful. The coach’s job is to provide support to enhance the skills, resources, and creativity that the client already has.

Stage Three Case study, Role-play & Debrief, Videos

Avoiding these sensitive conversations is bad for everybody.

Studies reveal that 37% of an employee's willingness to stay at their company is driven by their comfort with speaking the truth about these sensitive issues. In essence, if an employee does not feel comfortable discussing tough issues with their boss, coworkers or employees, they are more likely to consider quitting.

• Available dates
  Next dates
• Duration: 8 hours
  Duration: 8 hours

  • 8am - 5pm

• Video files
  Video files

  • No Video lessons
• Text doc
  Text doc

  Our current business operating system – which is built around external, carrot-and-stick motivators – doesn’t work and often does harm. We need an upgrade. And science shows the way. This new approach has three essential elements: (1) Autonomy – the desire to direct our own lives; (2) Mastery – the urge to make progress and get better at something that matters; and (3) Purpose – the yearning to do what we do in the service of something larger than ourselves.

Stage Four Correct Mindset and Conversation Model

The most important point to remember about Courageous Conversations is that you must have a deep desire to change the way you react in challenging dialogues. If you are unwilling to become aware of how you typically react and then commit to making changes, the Courageous Conversations approach would not work for you. In mastering the use of this framework, the mindset we have is of utmost importance.

Four things have to be more important to us than our need to feel comfortable or be right,

• Mutual Control
• Valid Information
• Informed Choice
• Internal Commitment

• Available dates
  Next dates
• Duration: 8 hours
  Duration: 8 hours

  • 8am - 5pm

• Video files
  Video files

  • No Video lessons
• Text doc
  Text doc

  We want to ask effective questions. The questions we ask literally guide the coaching conversation. We can use questions to focus the colleague’s thinking – to narrow it or to expand it.

Stage Five Exercise : Review Your Case and Prepare a Courageous Conversation

• Available dates
  Next dates
• Duration: 8 hours
  Duration: 8 hours

  • 8am - 5pm

• Video files
  Video files

  • No Video lessons
• Text doc
  Text doc

  The effective coach knows the strengths of the colleague so that the coach can help the colleague use strengths to move to higher levels of accountability. The Gallup Organization has conducted research that demonstrates increased engagement through focusing on strengths. In their research they found that if a manager entirely ignores a colleague, there is a 40% chance that the colleague will be actively disengaged.

Stage Six Real Life Role-Play, Closing Comments

• Available dates
  Next dates
• Duration: 8 hours
  Duration: 8 hours

  • 8am - 5pm

• Video files
  Video files

  • No Video lessons
• Text doc
  Text doc

  A thin line separates success from failure, the great companies from the ordinary ones. Below that line lies excuse making, blaming others, confusion and an attitude of helplessness, while above that line we find a sense of reality, ownership, commitment, solutions to problems and determined action.