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Emotional Intelligence

Emotional intelligence (EI) or emotional quotient (EQ) is the capacity of individuals to recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use emotional information to guide thinking and behavior.

A brief summary

We probably also know people who are masters at managing their emotions. They don't get angry in stressful situations. Instead, they have the ability to look at a problem and calmly find a solution. They're excellent decision makers, and they know when to trust their intuition. Regardless of their strengths, however, they're usually willing to look at themselves honestly. They take criticism well, and they know when to use it to improve their performance.

People like this have a high degree of emotional intelligence, or EI. They know themselves very well, and they're also able to sense the emotional needs of others.

What you will learn

This workshop is intended to address four capabilities: Self-awareness, Self-management, Social awareness and Relationship management. Emotional Intelligence is integral to all four capabilities.

  • Certified and expert teachers
  • Extensive documentation provided
  • Coaching available as needed
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Stage One pre-reading assignments

John Mayer, now at the University of New Hampshire, and Yale’s Peter Salovey offered the first formulation of a concept they called “emotional intelligence in the year 1990.

Emotional intelligence taps into a fundamental element of human behavior that is distinct from your intellect. There is no known connection between IQ and emotional intelligence; you simply can’t predict emotional intelligence based on how smart someone is. Intelligence is your ability to learn, and it’s the same at age 15 as it is at age 50. Emotional intelligence, on the other hand, is a flexible set of skills that can be acquired and improved with practice. Although some people are naturally more emotionally intelligent than others, you can develop high emotional intelligence even if you aren’t born with it.

Personality is the final piece of the puzzle. It’s the stable “style” that defines each of us. Personality is the result of hard-wired preferences, such as the inclination toward introversion or extroversion. However, like IQ, personality can’t be used to predict emotional intelligence. Also like IQ, personality is stable over a lifetime and doesn’t change. IQ, emotional intelligence, and personality each cover unique ground and help to explain what makes a person tick.

Instructor will assign various reading materials to everyone in the session.

Instructions will be provided on what to prepare for the class.

  • Available dates
  • Duration: 8 hours
  • Audio doc
  • Text doc
Schedule

Stage Two Self Awareness

People with high EI are usually very self-aware. They understand their emotions, and because of this, they don't let their feelings rule them. They're confident – because they trust their intuition and don't let their emotions get out of control.

They're also willing to take an honest look at themselves. They know their strengths and weaknesses, and they work on these areas so they can perform better. Many people believe that this self-awareness is the most important part of EI.

  • Available dates
  • Duration: 8 hours
  • Video files
  • Text doc
Schedule

Stage Three Self Management

This is the ability to control emotions and impulses. People who self-regulate typically don't allow themselves to become too angry or jealous, and they don't make impulsive, careless decisions. They think before they act. Characteristics of self-regulation are thoughtfulness, comfort with change, integrity, and the ability to say no.

  • Available dates
  • Duration: 8 hours
  • Video files
  • Text doc
Schedule

Stage Four Social Awareness, Empathy

Social Awareness is the ability to identify with and understand the wants, needs, and viewpoints of those around you. Socially aware people are good at recognizing the feelings of others, even when those feelings may not be obvious. As a result, empathetic people are usually excellent at managing relationships [Add to My Personal Learning Plan] , listening, and relating to others. They avoid stereotyping and judging too quickly, and they live their lives in a very open, honest way.

  • Available dates
  • Duration: 8 hours
  • Video files
  • Text doc
Schedule

Stage Five Relationship Management

Relationship Management is your ability to use awareness of your emotions and the others’ emotions to manage interactions successfully.

  • Available dates
  • Duration: 8 hours
  • Video files
  • Text doc
Schedule

Is this course only theory and no practice ?

This is a very hands on session with many individual and team exercises. The activities are designed to reinforce and practice what concepts are covered. By the end of the day participants are stinulated and ready to apply the learning in their real situations.

How much time does it take to master Emotional Intelligence ?

Every person learns at a different pace. Typically we have seen that participants get really good after three months of rigourous application in real life situation. Application is the key.

When should I learn Emotional Intelligence ?

This training helps everyone who is working in teams and needs to influence others to get the job done. It is especially useful to managers who have people development responsibilities.

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